Faq

Booking and Payment

Is a deposit required? If so, how much?

A deposit of 30% of the booking amount is required, to be paid within 10 days of confirmation.

What is the cancellation policy?

You can cancel free of charge up to 1 month before the arrival date. Otherwise, the deposit is forfeited.

Is a deposit required? If so, how much?

A deposit of 30% of the booking amount is required, to be paid within 10 days of confirmation.

What is the cancellation policy?

You can cancel free of charge up to 1 month before the arrival date. Otherwise, the deposit is forfeited.

Check-in and Check-out

What are the check-in and check-out times?

Check-in time is at 15:00, while check-out is scheduled for 10:00.

Is it possible to have an early check-in or late check-out?

For early check-in, contact us in advance. If the apartment is available earlier, check-in can be moved up. Check-out can be extended until 11:00 at the latest, but ask the owner first if it's possible

How are the keys handed over?

The keys are personally delivered by the owner.

What are the check-in and check-out times?

Check-in time is at 15:00, while check-out is scheduled for 10:00.

Is it possible to have an early check-in or late check-out?

For early check-in, contact us in advance. If the apartment is available earlier, check-in can be moved up. Check-out can be extended until 11:00 at the latest, but ask the owner first if it's possible.

How are the keys handed over?

The keys are personally delivered by the owner.

Services and Amenities

Is the apartment equipped with free Wi-Fi?

Yes, all apartments are equipped with free Wi-Fi.

Is there parking available? Is it free or paid?

Yes, there is ample free private parking available for customers.

Is the apartment equipped with air conditioning/heating?

Air conditioning and heating are available and included in the price.

Is there a washing machine in the apartment?

Yes, all apartments are equipped with a washing machine and dishwasher.

Rules and Policies

Is the apartment suitable for children?

Yes, our apartments are suitable for families with children.

Are pets allowed? If so, are there additional costs?

Yes, pets are allowed, and the cost is €35 for the entire stay.

Is smoking allowed in the apartment?

Smoking is not allowed inside the apartments.

Are there specific rules to follow during the stay?

We care a lot about the tranquility of the place so that all our customers can relax. Therefore, after 22:00 until the early hours of the morning, we ask not to make excessive noise.

Are there supermarkets nearby?

There are several supermarkets nearby that will be pointed out to you upon arrival.

Location and Transportation

What is the distance from the nearest airport/train station?

The nearest airports are Verona and Bergamo, while the train stations are Rovereto and Desenzano sul Garda.

Is there public transportation nearby?

Yes, right outside the Villa there is a bus stop, very convenient for reaching Limone sul Garda and then Malcesine by ferry. For other destinations, a car is recommended.

Assistance and Contacts

Is there an emergency number to contact during the stay?

Yes, the owner's number is provided, which you can contact at any time.